City of Long Beach - Case Study

4City of Long Beach - Case Study<a href="http://www.longbeach.gov"><img src="http://www.gviz.com.au/uploads/images/LongBeach.gif" border="0" /></a> <center>Works Management System</center> <img src="http://www.gviz.com.au/uploads/images/potholes.jpg" border="0"> Cityworks - maintaining Water and WasteWater services Case Study Cityworks used to manage parks to beaches The City of Long Beach uses the Cityworks Service Request Manager to receive calls and dispatch investigators. Once the initial status is determined, the request is automatically routed to the appropriate departmental customer service representative. By using GIS geocoding and map display capabilities, the caller's location and proximity to infrastructure features, and all other enterprise-wide GIS data, service requests and work orders, is displayed. Upon investigation, the Public Works or Parks, Recreation and Marine department may convert the request into a work order and assign it to a crew. Labor, materials, and other cost are then attached. In addition to using the primary service request and work order management system, Long Beach also utilises the Cityworks Storeroom and Call Center extensions. Parts and materials are inventoried in the Cityworks Storeroom module, issued to individuals or work orders, or transferred among any number of inventories. The Call Center, or 311, application allows call takers to quickly create service requests and answer request related questions. Call Center takes advantage of the city's GIS by helping call takers locate problems and associate new calls to existing requests. gViz GIS Solutions - Cityworks - a real solution for Cities. <hr> <div align="center"><a href="http://www.gviz.com.au"><img src="http://www.gviz.com.au/uploads/images/gviz_logo_lores.jpg" border="0" /></a></div> <center> <a href="http://www.gviz.com.au/index.php?page=case-studies">More gViz Case Studies</a> <center>© gViz 2009. All rights reserved.</center>GoToXYtruetrue3831020ESRI.ArcGIS.E2API.GoToXYfalse4GoToXYTaskUIfalsefalse56549-118.19557533.76730GEOGCS["GCS_WGS_1984",DATUM["D_WGS_1984",SPHEROID["WGS_1984",6378137.0,298.257223563]],PRIMEM["Greenwich",0.0],UNIT["Degree",0.0174532925199433]]true-180Spring Green Pushpintruetrue