QandAOne of the most important aspects of corporate software is quality user support.  Our goal is to have the very best customer support in the industry.  We recognise if a user cannot use the software to their fullest expectation, it doesn’t matter how great the software is.  We endeavour to respond to inquiries in a timely manner.  If a software problem causes the software to not function as designed, Cityworks programming staff number one priority is to resolve the problem.

Implementations are handled by the assigned Project Manager.  Once the project is completed, user support is provided by gViz Technical Support, this is usually a resource who was involved in the actual implementation as well so key requirements flow from implementation to support. They can assist with problems, enhancement requests, and questions specific to Cityworks software.  Support is available by phone, email, interactive web meetings, and remote connections.

Our License and Maintenance Agreement supplies you with subsequent upgrades, enhancements and bug fixes for future releases of the licensed applications as long as the annual renewal is current. As well as access to online forums, Cityworks and gViz resources. New versions of the software are generally available annually.  Prior versions of the software continue to be supported for one year following the release of a new version.  Additionally, we exhibit and present the Cityworks applications at a number of conferences throughout Australia and New Zealand.

For information on support, please review the gViz Software Maintenance Policy available for existing clients in the gViz Clients section of the website.

Additionally, gViz offers support beyond the core software support. This solution support typically covers, configuration, integrations, reporting, scripts and XML deployed by gViz or approved by the gViz change management process.